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AC Repair in North Charleston, SC

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South Carolina is one of the most beautiful places in the United States to call home. However, our local weather can be extreme - high temps and thick humidity in the summer and chilly winter weather during cold months. As a local HVAC company in North Charleston, SC, we know how crucial it is to have a quality HVAC system in your home and experienced technicians to keep it working correctly.

With more than 35 years of serving the Lowcountry, we are proud to be an active part of our local community. As your neighbors, we are here for all of your HVAC needs, whether you need a new AC unit installed this summer or a heat pump replacement this winter. With a reliable team of NATE-certified technicians and decades of experience in our industry, no HVAC project is too big or small for us to handle.

We offer highly competitive pricing and convenient financing options for all of our clients. At the end of the day, our goal is to make it easy and affordable to live comfortably in your home all year long. We are committed to hard work, honesty, and integrity with every service we offer. If you aren't 100% satisfied with our work, we'll do our part to make it right.

Service Areas

Here are just a few of the reasons why homeowners and business owners in South Carolina trust Action Heating & Air Conditioning:

  • We have been serving clients in South Carolina since 1983 - before many of our clients were even born!
  • We provide a wide range of HVAC services for both heating and air conditioning.
  • We are committed to giving our clients the highest quality products and services at affordable prices.
  • As a Carrier® Factory Authorized Dealer, we have the best HVAC units available.
  • We are members of the South Carolina Association of Heating and Air Conditioning Contractors.
  • We are members of our local Chamber of Commerce and the Air Conditioning Contractors of America.

If you need a trusted AC repair company in North Charleston, know that our team is geared up and ready to help you today. While you browse our website, have a look at just a few of our specialties here at Action Heating & Air Conditioning:

Air Conditioning Repair in North Charleston, SC

Summers in the Lowcountry are hot, humid, and sticky. After a long day at the beach or downtown with your friends, nothing feels better than kicking back on the sofa while your air conditioning cools you off. On the other hand, nothing feels worse than walking into your home and feeling warm, stale air hit your face. Those who know, know - having your AC go out during a South Carolina summer is no joke. With time, a relatively minor inconvenience can turn into a real health problem.

In situations like these, something has probably gone wrong with your HVAC system. If your AC has stopped working in the middle of summer, it's time to call Action Heating & Air Conditioning right away. Our team of certified HVAC professionals has years of experience repairing and servicing AC equipment. It doesn't matter how old your unit is or what brand you bought - we have the skills to get your home comfort system up and running in no time.

Heating And Air Conditioning North Charleston, SC
Here are just a few of the AC issues that our talented team can help solve for you:
 Heating And Air Conditioning Services North Charleston, SC

Air Conditioning Drainage Block

Over time, condensation builds up in your AC equipment because of its cooling process. This accumulated byproduct must be drained regularly, or the increased amounts of moisture can damage your air conditioner's components.

 AC Repair Services North Charleston, SC

Air Conditioning Refrigerant Leak

Refrigerant is the substance responsible for keeping your home nice and cool in the summer. When refrigerant levels drop due to a leak, it will affect your AC equipment's ability to cool your home. If your HVAC unit isn't blowing cold air, this could be a reason why.

 HVAC Repair Services North Charleston, SC

Heater Keeps Running

This is a common AC issue in South Carolina and the U.S. in general. Sometimes this problem is fixed by switching your thermostat to "auto." If that doesn't work, you may have a broken thermostat or a wiring issue that needs to be addressed quickly.

 Air Conditioning North Charleston, SC

Burning Odors

It's normal for your heater to produce a slight burning smell if it hasn't been used in a while. However, if you are experiencing a persistent burning smell during the summer months when your air conditioning is on, it could be a serious problem. Turn off your HVAC system immediately and call our office as soon as possible so that we may send out a technician to diagnose your problem.

 AC Repair North Charleston, SC

Broken Air Conditioning Compressor Fan

This fan plays an important role in your AC unit's heat transfer process. When your air conditioning fan breaks, your AC equipment won't be able to cool your home off in the summer when it's needed the most.

Our Special Offers

One of our goals as a company is to provide HVAC repair services at fair and competitive prices. In addition, we want you to feel confident about investing in high-quality heating and cooling systems without having to worry a lot about the costs. We make sure to provide honest and accurate quotes and we offer a variety of financing options. We want you to get the best bang for your buck, so here are some special offers.

See Our Offer

If you are experiencing any of the problems above, be sure to hire a professional contractor to fix your issues. For your safety, don't ever try to make HVAC repairs on your own unless you are trained. When the time come to have your air conditioning system repaired, our team of licensed AC technicians will handle all of the hard work on your behalf. That way, you can stay safe and have peace of mind knowing you're in good hands.

Air Conditioning Install in North Charleston, SC

Your HVAC system works hard all year long. If you have gone years without much maintenance or AC repair, you probably bought a great HVAC unit. However, with constant use and even normal wear and tear, even the highest-quality HVAC systems are prone to malfunctions. Eventually, it will need to be replaced.

If you need an energy-efficient, reliable cooling system for your home or business, you have come to the right place. We have decades of experience installing new AC systems for our clients and can handle any installation project you have. As a Carrier® Factory Authorized Dealer, we have the most top-rated AC systems available in South Carolina.

At Action Heating & Air Conditioning, we know that buying a new air conditioner and installing it can be a huge source of stress. But when you work with us, it doesn't have to be that way. We have made it our mission to make the AC installation process easy and efficient for our customers. That way, they can focus more on living life and enjoying their home while we work hard on their AC install in North Charleston.

Whether you plan to replace a faulty air conditioning system or need a Carrier unit for your new construction home, we have got you covered. We will work with you directly to find the best fit for your home and budget. We are also happy to answer all of your AC installation questions prior to and during your initial service appointment.

 Heater Repair Services North Charleston, SC

Common Signs That You Need a New AC Install in North Charleston, SC

Trying to figure out whether your air conditioner needs to be repaired or replaced can be a tricky decision to make. Most people have a hard time letting things go, and that includes AC units. It can be hard to know when to let go of the old and welcome in the new. To help save you time and make your decision a little easier, keep the following signs in mind. If you find yourself saying, "that sounds like my AC unit," it might be time for a new air conditioning installation.

 HVAC Repair North Charleston, SC

Strange Noises

Almost all air conditioners make a bit of low-level noise as they warm up and turn off. However, if you hear loud, unusual noises, it might be a sign that your air conditioner's time is coming to an end. Buzzing and rattling noises are often indicators of a loose part. Grinding and whistling noises may mean something more serious is happening. Because these issues won't dissipate over time, it's crucial to have your air conditioner examined if you hear loud, strange noises.

Frequent Repairs

North Charleston AC repair is essential for keeping your air conditioner working efficiently. Sometimes, however, it makes more sense from a cost perspective to install a replacement system. This is especially true if your repairs are racking up. Some AC experts suggest using the "$5,000 rule" if you're considering a new AC install. Simply multiply the age of your air conditioner by the costs you have been paying to repair your unit. If that amount is over $5,000, it may make more financial sense to install a new air conditioner rather than pay for expensive repairs throughout the year.

Higher Energy Bills

If you notice that your energy bill has significantly increased in price, it could be a sign that your HVAC unit is struggling to cool your home effectively. Try to be mindful of your air conditioner's cooling cycles. If you notice frequent cycles, even in the summer, it could be the reason for your increased energy bill. In these cases, it's best to have an expert test your system to see if a repair or replacement option is best for your family.

Age of Air Conditioning Unit

This sign is a no-brainer and one of the easiest ways to tell if you need to install a new AC system. On average, your HVAC unit will have a lifespan of 12 to 15 years. If your unit is more than ten years old and doesn't have the "pizzaz" that it once had, it might be time to think about installing a new air conditioning unit.

R-22 Refrigerant

Old air conditioners usually require a type of refrigerant called R-22. This substance is very harmful to the environment and has been all but outlawed on newer HVAC systems. If your AC unit is old enough to require R-22, you should give serious thought to replacing your system with a newer, environmentally friendly solution.

Call Action Heating & Air Conditioning Today!

Over our 35+ year history, we have built our reputation on honesty, skilled workmanship, and reasonable pricing. If you are on the hunt for the highest quality air conditioning repair in North Charleston, SC, give our office a call today.

Call us at 843-890-0532

Protecting Your Investment

Your air conditioning system works very hard every day, all year long to keep your home comfy and cool. Machines that work hard year-round are going to require maintenance and ongoing services to stay operational.

As a family-owned and operated HVAC company in North Charleston, SC, we know better than anyone how expensive it can be to maintain an AC unit. We know that money doesn't grow on trees. We also understand that finding last-minute resources to fix an air conditioning system can be challenging. That is why we offer extended warranties for your new or existing AC equipment. With an extended warranty from Action Heating & Air Conditioning, you benefit from repairs, replacement, and additional services covered under warranty. That way, you can enjoy your HVAC products as long as possible.

 Heating And AC Services North Charleston, SC
If you're having second thoughts about purchasing an extended warranty, consider these points:
  • Generally speaking, HVAC equipment lasts anywhere from 10 to 15 years. However, warranties provided by the factory will often expire before the service life of your cooling unit is over. With an extended warranty, your indoor comfort system is covered even if the factory warranty expires.
  • Having an extended warranty on your AC system gives you the chance to project and plan for any HVAC costs. This helps you balance your budget and anticipate expenses so you aren't caught off guard. Having a warranty will also help protect your budget against increases in labor and parts costs due to inflation.
  • If you're thinking of selling your home, having an extended warranty may help raise your home's value. You may also be able to transfer your extended warranty to your new home if you choose to do so.

Latest News in North Charleston, SC

Duo Returns for Rookie Campaigns in the Lowcountry

NORTH CHARLESTON, SC - The South Carolina Stingrays, proud ECHL affiliate of the NHL's Washington Capitals and AHL's Hershey Bears, have agreed to terms with forward Carter Turnbull and defenseman Matt Anderson for the 2022-23 season."Carter is a hard-working, two-way center," said Head Coach Brenden Kotyk. "Carter's abilities go well beyond the stat sheet. He is the one initiating plays on either side of the ice. He does a lot of excellent things that aren't seen by the normal eye."Turnbull, 24, gets set to...

NORTH CHARLESTON, SC - The South Carolina Stingrays, proud ECHL affiliate of the NHL's Washington Capitals and AHL's Hershey Bears, have agreed to terms with forward Carter Turnbull and defenseman Matt Anderson for the 2022-23 season.

"Carter is a hard-working, two-way center," said Head Coach Brenden Kotyk. "Carter's abilities go well beyond the stat sheet. He is the one initiating plays on either side of the ice. He does a lot of excellent things that aren't seen by the normal eye."

Turnbull, 24, gets set to embark on his rookie campaign after signing an amateur tryout contract with the Stingrays at the end of last season. In the final 11 games of the 2021-22 season, the centerman scored two goals and added three assists for five points including an overtime game-winning goal against the Greenville Swamp Rabbits on March 30th for his first professional point.

"A big reason for our success at the end of last season was the immediate and total acceptance into the Stingrays family from the existing players and fans," said Turnbull. "Everyone was so welcoming and that made it easy to bond and form relationships quickly. The coaching staff and organization really care about their players."

The Nanaimo, BC native joins the Stingrays following a four-year collegiate career at the University of Connecticut where the centerman recorded 59 points on 34 goals and 25 assists in 122 games. Turnbull reunites with former Husky teammates Jonny Evans and Kevin O'Neil, all of whom signed in South Carolina at the conclusion of their senior seasons last spring. He served as an alternate captain his junior year before being named the team captain last season.

"Having Kevin and Jonny with me during our transition from college to pro made it a lot easier. Jonny and I have been playing together for eight years now. I am extremely grateful for those two."

Anderson, the 23-year-old defenseman who hails from Shakopee, MN, initially signed with the Stingrays on April 5th and completed the 2021-22 campaign with one goal and one assist for two points in five games. Anderson's first goal on April 9th kickstarted the Stingrays in a 6-3 victory over the rival Florida Everblades.

"Matt is an incredible skater," said Kotyk. "He can close the gap on guys and stop a rush in its tracks. Matt has the ability to skate himself out of trouble, and he makes a solid first pass out of the defensive zone."

The 6-foot, 195-pound blueliner enters his rookie season following a five-year career at the University of Minnesota-Duluth where he scored three goals and added 25 assists for 28 points in 181 collegiate games. Anderson was part of back-to-back NCAA Championship teams while with the Bulldogs during his freshman and sophomore years.

"The coaching staff in South Carolina is phenomenal," said Anderson. "They know each of our games inside and out, and how they can make sure to get the most out of all of us."

The Stingrays open the home portion of their 2022-23 campaign on October 22 at the North Charleston Coliseum against the Norfolk Admirals at 6:05 p.m.

Season ticket plans are on sale now! For more information or to purchase, contact the Stingrays by phone at 843-744-2248.

• Discuss this story on the ECHL message board...

The opinions expressed in this release are those of the organization issuing it, and do not necessarily reflect the thoughts or opinions of OurSports Central or its staff.

North Charleston neighborhood split by I-26 could be reconnected with affordable housing

NORTH CHARLESTON — One day, a 7-year-old Michael Nesbitt walked into an appliance store at the Pinehaven Shopping Center with his parents.This was in the early 1960s, an era when the civil rights movement was sweeping through the country. Cities everywhere, including Charleston and its surrounding communities, were slowly integrating public spaces.Nesbitt’s father, Johnny, had wanted to make a purchase at the store, which sold household items like washing machines, dryers and refrigerators. But he couldn’t. A ...

NORTH CHARLESTON — One day, a 7-year-old Michael Nesbitt walked into an appliance store at the Pinehaven Shopping Center with his parents.

This was in the early 1960s, an era when the civil rights movement was sweeping through the country. Cities everywhere, including Charleston and its surrounding communities, were slowly integrating public spaces.

Nesbitt’s father, Johnny, had wanted to make a purchase at the store, which sold household items like washing machines, dryers and refrigerators. But he couldn’t. A White male store worker told Johnny Nesbitt — a truck driver for 45 years who never missed a day, his son said — that he couldn’t buy the item because the father didn’t have any credit.

The Nesbitt family left the store empty-handed.

A few years later, that incident lingered in the back of the child’s mind when Nesbitt, then 9, watched construction crews clearing homes in Union Heights to make way for the incoming Interstate 26. The highway — the portion from Columbia to Charleston was completed in 1969 — was constructed during a time when “urban renewal” road projects were built throughout Black communities, causing economic and physical damage.

The interstate’s Exit 218 at Spruill Avenue split Union Heights in half. The neighborhood, founded shortly after the Civil War by freed slaves who settled on an abandoned plantation, lost businesses, homes and houses of worship. Furthermore, the project disrupted the community’s cohesiveness and vibrancy.

“I thought to myself, ‘Here they go again — White folks are taking stuff from us,’” said Nesbitt, now 64, recalling how the highway project displaced his aunt’s sweet shop and his family’s church, Francis Brown United Methodist. “We just felt like we were being infringed upon.”

Today, decades later, there is a chance at stitching Union Heights back together while also making good use of the now-vacant Exit 218 property by creating affordable housing on the site. And government officials have a chance to, in a way, right a past wrong. But the effort will have its challenges — mainly in keeping the new houses affordable in the community that has seen property values rapidly rise.

Coming up with a plan

The S.C. Department of Transportation is in the process of transferring to the city ownership of the former site of the interstate exit, now an empty stretch of land between Joppa and Irving avenues.

The ramp was removed during construction of the Port Access Road that leads to the new Leatherman Terminal. A quitclaim deed has been submitted to the Charleston County Register of Deeds office, according to DOT. The transfer of the property was an environmental commitment noted in the community mitigation plan for the port project.

The former highway ramp is now open land with overgrown vegetation. Houses on the north and south sides of the neighborhood — once divided by infrastructure — are now visible to each other. The idea is to fill the empty strip with new homes and mend the once divided neighborhood.

The North Charleston-based Coastal Community Foundation has taken the lead on drafting a preliminary plan for the site. For the past few years, the foundation has been engaged in community conversations up and down the South Carolina coast with neighborhoods to get a sense of the most important needs.

“In those conversations, one of the key areas that came up time and again was affordable housing,” CCF program officer Kaela Hammond told dozens of people during an Aug. 23 Union Heights neighborhood meeting.

Since 2017, the foundation has partnered with Boeing to work with local organizations to help implement affordable housing in North Charleston neighborhoods. To that end, the foundation partnered with F.A. Johnson II, a developer who has been dubbed CCF’s technical adviser, to survey potential properties for new homes.

“One site that kept coming up throughout all the community conversations we had was the former Exit 218,” Hammond said.

CCF’s role in all of this is to bring together community groups — such as Habitat For Humanity, the Community First Land Trust and others — to help create a vision for the site.

“Our goal is to bring those partners together with community residents to make sure that this property is developed in a way that’s respectful of the community fabric, your history here, and that’s really driven by community input,” Hammond told residents at the meeting.

Johnson concurred.

“The real big question is how do we keep this in quasi-public hands?” he said. “Certainly a private developer could come in, purchase it and do something that’s not consistent (with) what goals and objectives may be communitywide.”

The city seems to be amenable to CCF’s proposal. Councilman Michael Brown called the idea a “good plan” and said the overall goal for the Exit 218 property is to see affordable housing on the site.

Making the homes affordable

The challenge remains in how these organizations can keep newly built homes at a reasonable price.

The proposal, which is not finalized, was presented during the Aug. 23 meeting to solicit community feedback before it is presented to the city for consideration. It calls for 30 houses across the 2-acre lot. Roughly $3.6 million to $4.1 million would likely need to be raised as subsidy to build the homes at affordable levels, Johnson said.

The cheapest range proposed for the houses was $154,000 to $220,000. That’s for a single-family household making $51,000 to $73,000, which is 80 percent of the Charleston area median income, Johnson said.

Many residents said the proposed price range is not based on a realistic assessment of the incomes of the people in Union Heights. Doris Ferguson said she is concerned that those who rent houses in the neighborhood wouldn’t be able to afford to buy the new homes, if they’re ever built.

“You should base it on the income of the people here if you want to give us a chance,” Ferguson said.

Other concerns, like flooding, were also raised. The neighborhood is known to see high water levels when it rains. Residents at the meeting said they have complained about flooding for years, but nothing has been done to fix the problem. New homes will only exacerbate the issue, they said.

The North Charleston-based Community First Land Trust, a local organization formed several years ago with the goal of creating affordable housing in communities, could play a role in keeping the homes affordable.

More than 200 land trusts exist nationwide, and they are designed to help low-income homeowners build equity.

Typically, the land trust first obtains the land. It then engages a contractor to build homes on the properties. People then buy the homes at reasonable prices, but the trust keeps the land so that residents are not displaced.

The Community First trust has a partnership with Habitat for Humanity. Through their collaboration, Habitat has already built two homes in the neighborhood on lots owned by the trust. Two more homes are in the works.

The houses will sell for about $160,000, said Skip Mikell, who’s with the land trust and also serves as president of the Union Heights neighborhood association.

The Exit 218 project could be an effort to help fend off gentrification, something that has already touched the community that is increasingly seeing more White homeowners and new development on the fringes.

Like several other neighborhoods between Charleston and North Charleston in what is known as the Neck Area, Union Heights has seen property values skyrocket due to developmental pressure from areas both north and south of its boundaries.

Nesbitt said he, like other Union Heights homeowners, get calls almost daily from people seeking to buy and likely flip the property for large profits.

“The calls have become borderline harassment,” Nesbitt said.

Some in the neighborhood are excited about the prospect of getting the Exit 218 land returned to the community.

“I was excited about the fact that we could knit our community back,” said Henrietta Woodward. “Why should we not get that property back?”

Hot End of Summer Before Fall Cool Down!

CHARLESTON, S.C. (WCSC) - We are ending summer with hot weather in the 90′s but Mother Nature is playing along and will bring us cooler fall weather for the official start of the new season! Fall officially begins at 9:04 PM Thursday and Thursday will be our last day with temperatures well above average. The average high for the date is 84°. Inland areas will reach the low to mid 90s on Thursday with upper 80s at the beaches. Big changes begin Thursday night as a cold front comes through with only a slight chance of rain. Behind th...

CHARLESTON, S.C. (WCSC) - We are ending summer with hot weather in the 90′s but Mother Nature is playing along and will bring us cooler fall weather for the official start of the new season! Fall officially begins at 9:04 PM Thursday and Thursday will be our last day with temperatures well above average. The average high for the date is 84°. Inland areas will reach the low to mid 90s on Thursday with upper 80s at the beaches. Big changes begin Thursday night as a cold front comes through with only a slight chance of rain. Behind the front, cooler weather and lower humidity will begin arriving by Friday morning. Despite full sunshine, highs will only reach the upper 70s to near 80° on Friday. It will be a cool evening for high school football on Friday with temperatures falling into the 60s and temps will start out in the 50s for all inland areas on Saturday morning. We expect a sunny weekend with highs in the low 80s on Saturday and mid 80s on Sunday.

TROPICAL OUTLOOK: Fiona is a Category 4 hurricane moving north out of the Turks and Caicos today. It will be a close call for Bermuda before the storm heads into the north Atlantic toward the Canadian Maritimes. Swell from Fiona is beginning to arrive at our coast today and will increase further Thursday and Friday. This will result in increasing dangerous surf and rip currents at our beaches. Extreme caution should be used today at the beaches with no swimming the best course of action on Thursday and Friday.

Elsewhere in the tropics, Tropical Storm Gaston is in the north Atlantic but poses no threat to the United States. There are a couple other areas near Africa that may develop but should not impact any land areas. The tropical wave we need to watch will move into the Caribbean later this week and most models strengthen this into a tropical storm or hurricane by the weekend as it moves toward the western Caribbean. This could eventually come north toward the United States toward the middle to end of next week so it bears watching closely. We’ll keep you updated!

TONIGHT: Clear & Warm, Low 70.

THURSDAY: Mostly Sunny. High 94.

FRIDAY: Sunny Sky. High 80.

SATURDAY: Sunny Sky. High 82.

SUNDAY: Sunny Sky. High 86.

Copyright 2022 WCSC. All rights reserved.

Community meeting Saturday to discuss I-526 Lowcountry Corridor West project

NORTH CHARLESTON, S.C. (WCSC) - The South Carolina Department of Transportation is looking for the community’s input as developers continue to move forward with the I-526 Lowcountry Corridor West Project.There will be a community mitigation meeting in North Charleston Saturday where project directors will update the public on their plan and give them time to ask questions.According to the project’s ...

NORTH CHARLESTON, S.C. (WCSC) - The South Carolina Department of Transportation is looking for the community’s input as developers continue to move forward with the I-526 Lowcountry Corridor West Project.

There will be a community mitigation meeting in North Charleston Saturday where project directors will update the public on their plan and give them time to ask questions.

According to the project’s official website, it would span approximately 9.7 miles between Paul Cantrell Boulevard in West Ashley and Virginia Avenue in North Charleston.

Project Director Joy Riley says the purpose of the meeting is to update the public on the community mitigation plan. Riley says this is their way of creating benefits for the communities that will be directly impacted by the project.

Russelldale, Ferndale, Liberty Park and Highland Terrace are the communities that will be directly impacted. These are predominantly minority communities.

Riley says over the last three years they have been checking in with those communities and are trying to make sure the community mitigation plan addresses their concerns.

Residents have shared one of their biggest concerns is losing their homes due to the widening of the 526/I-26 interchange.

Riley says a lot of the programs in the community mitigation plan are focused on increasing things like generational wealth, building affordable housing, scholarships, and job training opportunities.

About 100 households will be torn down for this project. Riley says construction won’t get started until all residents have been relocated to replacement housing they are planning on building.

“We are planning on building 100 new apartment units that are affordable but also 45 single-family lots with single-family homes, and a first-time home buyer grant program that helps those folks that are low income,” Riley says.

Although widening the interstate will get rid of homes in the area, officials believe it will help limit travel times, congestion and more.

Devin Clark, a West Ashley resident, says he sees accidents all the time on the 526/I-26 interchange, and it often takes 20 minutes or more to go a few miles. Clark says he’s happy SCDOT is planning on doing something about it.

Saturday’s meeting starts at 10 a.m. at the Ferndale Community Center in North Charleston.

Copyright 2022 WCSC. All rights reserved.

How one store in North Charleston left many without furniture or refunds

NORTH CHARLESTON, S.C. (WCIV) — How long would you wait for that the right new sofa or kitchen table? Some customers of a North Charleston furniture store say they’ve been waiting for two years now and claim they’re getting the runaround.ABC News 4 received multiple reports directly to our newsroom of this, and one we found was Goose Cree...

NORTH CHARLESTON, S.C. (WCIV) — How long would you wait for that the right new sofa or kitchen table? Some customers of a North Charleston furniture store say they’ve been waiting for two years now and claim they’re getting the runaround.

ABC News 4 received multiple reports directly to our newsroom of this, and one we found was Goose Creek mother and daughter Brittany and Shelby Fox.

“We're gonna tell the story start to finish, and you know, just cut out the nonsense,” Brittany Fox said.

On January 15, 2021, the Foxes bought a new dresser online from Home Décor Outlets from its North Charleston location. But the process of getting the furniture to their doorstep took longer than they expected.

“They told me after the first [of February] that it would get delivered. It never came,” Shelby said. “There was one contact where they said something about there was going to be a delay with the dresser could be up to six months.”

So, the mother and daughter waited. And waited.

“I have to chase them,” Shelby said. Then waited some more.

“It was just dead silence from there,” Brittany said.

Now, almost two years later – they still have nothing. They said there was one constant throughout the process: “The runaround was consistent.”

No furniture or money received by the family. Besides the receipt they have from their purchase, the only thing they say they actually got from Home Décor Outlets: Ads.

“[They were] trying to sell me a mattress,” Shelby said. “Yeah, spamming my phone pretty much. But never offering money back.”

As the time went by and the furniture had yet to arrive, the Foxes turned positions and tried to get their money back. Only to find out: “They could not refund my debit card.”

The Foxes say the company told them they had a no-refund policy and the only possible way to get one was to fill out a form and apply, where the refund would only be granted under certain occasions. The whole concept was something that confused the Foxes.

“We never even got a product at this point. It's not even a refund, it's a cancellation,” Brittany Fox said.

So I tried to get in touch with the company. I called the executive board, the phone numbers listed at their corporate websites and the phone number for the North Charleston store location. But all the phone numbers either went straight to voicemail or to dial tone alerting the phone had been disconnected.

After more than an hour, I gave up calling, got in the car and took a trip to the North Charleston store location.

It was the same thing customers like Brittany and Shelby Fox did after having their attempts at communication fall through. But much like the Foxes, when I arrived, I realized there were going to be no answers.

The store was closed with no furniture. Instead, just the remnants of a business.

So why was this the case? I did some digging and found the company had its Better Business Bureau accreditation revoked in January of 2022 for not responding to claims like the Foxes' and others that came in to government offices.

“We had eight complaints over the course of the last six years,” said Bailey Parker, Communications Director for the South Carolina Department of Consumer Affairs. “I'd say the majority of them came in from 2020 to 2022.”

But even the SC Department of Consumer Affairs had a problem contacting Home Décor Outlets.

“They were not getting back to us on a number of these complaints and didn't ever respond to the initial point of contact from us.”

After some more digging, we found out in February of 2022, the company filed for chapter 11 bankruptcy. Furthermore, just days after the interview with the Foxes, they received a letter from Georgia’s bankruptcy court suggesting the Home Décor Outlets convert from chapter 11 to chapter 7 bankruptcy. It would mean the company would have to close all their stores and liquidate their assets.

However, the documents still give no timetable on when these claims will be resolved and if any money is guaranteed to these customers.

“Consumers are most likely not going to be the ones that get paid back. First, it's going to be the other major creditors that they probably owe debt to,” Parker said.

We also learned from the Georgia Court of Bankruptcy, the company received loans through Covid relief, which they are required to pay 20 percent back, as well as general business loans, and they have missed 15 out of 19 payments -- not a good sign for customers.

“At the end of the day, if they don't have money, they don't have anything left, they can't pay,” Parker said.

So what are these customers options at this point?

“The only options that a consumer would have is taking the business to magistrates court, which in my opinion, is not a great option,” Parker said.

The money spent on attorneys for magistrate court could be larger than the money lost in some of these claims. Parker does say waiting to see the results of the bankruptcy court might be the best option.

Meanwhile, the Foxes ended up finding a suitable replacement dresser elsewhere. But still, after going through this whole experience, they left one piece of advice for any consumers in the state.

“Don’t just check the reviews on the product, check the reviews on the business.”

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